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Customer service and contact information

The number for the switchboard is +358 (0)6 8289 111. The switchboard operates weekdays from 8 a.m. to 4 p.m.

 If you don’t have the direct number, the switchboard can connect you to a number at the city of Kokkola.

Customer Services

The Customer Services desk is located on the ground floor of the D wing of Kokkola City Hall, near the main entrance facing Virkakuja.

Customer Services is responsible for providing information and guidance in matters concerning city services and activities. Current plans and programs drawn up by the Urban Environment Department are available for public viewing at the Customer Services desk.

Customer Services is open between 8.00 and 16.00 from Monday to Friday.

The City Hall customer service desk is open on weekdays from 8 to 16. Contact us also by phone (tel (06) 828 9111) , via e-mail ( or use our e-services. 

The City of Kokkola

PO Box 43
67101 Kokkola
Town Hall, Kauppatori 5
Tel. +358 (0)6 828 9111
Fax +358 (0)6 828 9389

The general form of email addresses for the employees at the City of Kokkola is Email addresses for the teaching personnel are usually in the form of

Kokkola Tourism

Contact Kokkola Tourism in tourism-related matters. Kokkola Tourism’s office is located in Kokkola City Hall.

Kokkola Tourism Ltd

Kokkola City Hall
Kauppatori 5
67100 Kokkola
tel. +358 40 8065 075
email: tourism(at)

For more detailed contact information, visit Kokkola Tourism Ltd’s website.

Tourist information is open during the summer 2020 at Wanha Kalahalli at Market Square from Mon-Fri at 10am-4pm and Sat at 9am-2pm.

Immigration office ( Central Ostrobothnia Joint Municipal Authority for Social and Health Soite)

The immigration office offer guidance and counselling in immigrant and refugee matters. The immigration office, at iPark, department D, Vaasantie 6, is open:

  • Mon, Wed 12.30 p.m.–3.30 p.m.

  • Tue, Fri open only by appointment

  • Thu 9.00 a.m.–3.30 p.m.

Immigration office

iPark, Vaasantie 6
67100 Kokkola

Tel. +358 (0)44 709 5711,  +358 (0)40 806 8194, +358 (0)44 780 9447,  +358 (0)44 780 9557, +358 (0)40 806 5954

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Updated 07/01/2021 | Send feedback | Print